Have you ever had a problem at your plant in the middle of the night, on a holiday weekend, with production deadlines looming and there was no one you could call and expect to be there?
Well, now there is! Participating in the Criterion Care® support program entitles you to Round-the-Clock World Class Premier Technical Support and Service:
- Priority Technical Support Access and Response
- 24 hour - 7 Days a Week – 365 Days a Year
- On-site and Remote Support Services
- PLC Troubleshooting Downloads and Program modifications.
- HMI & OIT Troubleshooting and Program Support
- Industrial Fieldbus and Communications Networks
- Emergency Technician Dispatch
- Instrument & Control Element Isolation Troubleshooting
- Instrument Configuration and Calibration
- Expedited Vendor Stock Access and Delivery
- Emergency Replacement Equipment Rental & Lease
- Structural and Mechanical Repairs
- Process Pipe Fitting, Weld-up, Bolt-up and Repair
- Control (i.e. pumps, valves etc.) and Instrument (transmitters, sensors etc.) Installations
- Multiple Contact Methods: Telephone, Fax, Cell Phone, E-mail, Text-Message & Paging
- Monthly and Annual Support Contract Rates
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