Support

Have you ever had a problem at your plant in the middle of the night, on a holiday weekend, with production deadlines looming and there was no one you could call and expect to be there?

Well, now there is! Participating in the Criterion Care® support program entitles you to Round-the-Clock World Class Technical Support and Service:

•    Priority Technical Support Access and Response
•    24 hour - 7 Days a Week – 365 Days a Year
•    On-site and Remote Support Services
•    PLC Troubleshooting Downloads and Program modifications.
•    HMI & OIT Troubleshooting and Program Support
•    Industrial Fieldbus and Communications Networks
•    Emergency Technician Dispatch
•    Instrument & Control Element Isolation Troubleshooting
•    Instrument Configuration and Calibration
•    Expedited Vendor Stock Access and Delivery
•    Emergency Replacement Equipment Rental & Lease
•    Structural and Mechanical Repairs
•    Process Pipe Fitting, Weld-up, Bolt-up and Repair
•    Control (i.e. pumps, valves etc.) and Instrument (transmitters, sensors etc.) Installations
•    Multiple Contact Methods: Telephone, Fax, Cell Phone, E-mail, Text-Message & Paging
•    Monthly and Annual Support Contract Rates

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